Terms of Use

Last updated: 12 November 2026

These terms govern the use of Fitel: the dashboard for gyms and coaches, the athlete app on iOS and Android, the Fitel TV screen and the fitelapp.com website (together, the “Service”). By creating an account or using the Service you accept them. If you do not agree, do not use the Service.

1. Who we are

The Service is provided by Georgios Tsirakos, Arvis 19, 713 05 Heraklion, Crete, Greece (“Fitel”, “we”, “us”). Contact: tech@fitelapp.com · +30 697 770 7894.

2. Definitions

Gym: the gym, studio or coach that has a Fitel subscription and uses it for its members.
Coach: anyone who uses the dashboard on behalf of a Gym.
Athlete: a member of a Gym who uses the app.

3. Your account

You must be at least 15 years old. Under 15, only with the consent of a parent or guardian.
The details you give must be true, and you must keep them up to date.
You sign in with a code we send to your email or mobile. Keep access to them secure and tell us at once if you suspect someone else has entered your account.
You are responsible for what happens through your account.

4. Terms for Gyms

Subscription and payment

Plans, features and prices are shown on fitelapp.com and at sign-up. Prices include VAT where stated.
New Gyms may get a 7-day free trial. If you gave a payment method at sign-up, the subscription starts and is charged at the end of the trial unless you cancel before.
The subscription is billed monthly in advance through Stripe and renews automatically each month until you cancel.
If we change prices, we will email you at least 30 days in advance. The new price applies from the first charge after the notice; if you do not agree, you can cancel before then.
If a payment fails, we will let you know. If it is not settled within 14 days, we may suspend access until it is.

Cancellation and refunds

You can cancel your subscription at any time. Access continues until the end of the month you have already paid for, and you will not be charged again.
There are no full or partial refunds for a month that has already started, unless the law requires one.
After the subscription ends, the Gym’s data is kept for 90 days so it can be reactivated, then deleted, as the Privacy Policy describes. You can ask for a copy of your data during that time.

The Gym’s responsibilities

The Gym is the controller of its members’ data and makes sure it has a legal basis for it, informs its members and collects the consents needed, especially for body measurements and for children under 15.
The relationship between the Gym and its members (memberships, prices, payments, booking and cancellation rules, credits, programs) is between them. Fitel provides the tool and is not a party to that relationship.
The Gym is responsible for the Coaches it gives access to and for the content it uploads, such as exercise videos, for which it must hold the rights.

5. Terms for Athletes

The app is free for Athletes. If you buy a program from your Gym’s shop, the purchase is made with the Gym, on its terms. Your account is usually created by your Gym, or by you through its link or code.
What you see and can do (bookings, credits, programs) depends on your Gym membership and its rules. For memberships, payments and bookings, please contact your Gym.
If your Gym stops using Fitel or deactivates your account, you may lose access to your data through Fitel.
You can delete your account at any time in the app (Profile → Delete account).

6. Health and safety

Fitel is an organising tool. It gives no medical advice, nor training instructions of its own; programs and instructions come from your Gym or Coach. Consult a doctor before starting an exercise program, especially if you have a health condition or injury, or are pregnant. Stop at once if you feel pain, dizziness or discomfort. You exercise at your own risk and within your limits.

7. Acceptable use

You must not:

use the Service for an unlawful purpose or to infringe the rights of others;
upload content that is unlawful, offensive or that you do not have the rights to;
access other people’s accounts or data without permission;
bypass security measures, overload the servers or harvest data by automated means;
copy, sell or resell the Service or parts of it, or try to extract its source code.

8. Intellectual property and content

The Service, the software, the Fitel brand and Fitel’s exercise library (videos and descriptions) belong to Fitel. We grant you a non-exclusive, non-transferable licence to use them within the Service while your account is active.
What you upload (programs, exercises, videos, photos, notes) stays yours. You allow us to store it, process it technically and display it only to run the Service for you and your Gym.
If you send us ideas or feedback, we may use them to improve Fitel with no obligation to you.

9. Processing data on behalf of Gyms

This section is the data processing agreement under Article 28 GDPR between the Gym (controller) and Fitel (processor).

Subject matter and duration: providing the Service, for as long as the Gym’s subscription lasts and until the data is deleted.
Types of data and data subjects: the data of the Gym’s members and Coaches described in the Privacy Policy, including body measurements that may be health data.
Instructions: Fitel processes the data only to provide the Service and on the Gym’s documented instructions, which are these terms and the settings the Gym makes in the Service, unless the law requires otherwise.
Confidentiality: everyone with access to the data is bound to keep it confidential.
Security: Fitel applies the technical and organisational measures in the “Security” section of the Privacy Policy.
Sub-processors: the Gym approves the providers listed in the Privacy Policy. Fitel will tell the Gym at least 30 days before adding or replacing a provider, so the Gym can object or cancel its subscription. Fitel binds every provider to the same data protection obligations.
Data subject rights: Fitel helps the Gym answer its members’ requests and forwards to it without delay any it receives.
Breaches: Fitel notifies the Gym without undue delay, and within 48 hours at the latest, after becoming aware of a data breach that affects it, and helps with the notifications the Gym must make.
Assistance: Fitel helps the Gym, where needed, with impact assessments and consultations with the supervisory authority.
End of processing: after the subscription ends, Fitel returns the data if the Gym asks and deletes it within the periods in the Privacy Policy, unless the law requires it to be kept.
Audits: on request, Fitel gives the Gym the information it needs to demonstrate compliance with Article 28 GDPR.

10. Third-party services

The Service works with third-party services such as the App Store, Google Play, Stripe and Instagram. Their use is governed by their own terms, for which we are not responsible.

11. Availability and changes to the Service

We aim to keep the Service available without interruption but cannot guarantee it. It may be interrupted for maintenance, updates or reasons beyond our control. We improve the Service continuously and may change or remove features. If we remove a material feature of a paid plan, we will tell Gyms in advance.

12. Liability

The Service is provided “as is”. To the extent the law allows, we do not guarantee that it will always be error-free or meet every specific need of yours.
We are not liable for injuries or harm to health from exercise, for the relationship between a Gym and its members, for content uploaded by users, or for lost profits or indirect damage.
Towards Gyms, our total liability is limited to the amount the Gym paid Fitel in the 12 months before the event.
Nothing in these terms limits liability that cannot be limited by law, in particular for intent or gross negligence, or for death or personal injury caused by our fault, nor the rights the law gives you as a consumer.

13. Termination

You can stop using the Service and delete your account at any time. We may suspend or close an account that seriously breaches these terms or the law, after telling you, unless immediate suspension is needed to protect the Service or other users. The sections on intellectual property, liability and governing law survive termination.

14. Changes to these terms

If we change these terms, we will update the date at the top of this page. For material changes we will notify you in the app or by email at least 30 days before they take effect. If you keep using the Service afterwards, you accept them; if you do not agree, you can delete your account or cancel your subscription.

15. Apps from the App Store and Google Play

These terms are concluded between you and Fitel only, not with Apple or Google. Fitel, not Apple or Google, is responsible for the app, its maintenance and support, and for addressing any claims relating to it. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm that you are not located in a country subject to a US Government embargo and are not on any US Government list of prohibited or restricted parties. The terms of use of the store you downloaded the app from also apply.

16. Governing law and disputes

These terms are governed by Greek law. The courts of Heraklion, Crete have jurisdiction over any dispute. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring proceedings in the courts where you live, or turn to the Hellenic Consumer Ombudsman for out-of-court resolution. Before anything else, write to us at tech@fitelapp.com; most questions are settled quickly.

If any term is found invalid, the rest remain in force.

17. Contact

Georgios Tsirakos (Fitel), Arvis 19, 713 05 Heraklion, Crete, Greece
tech@fitelapp.com · +30 697 770 7894